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Natalie Alms

Staff Writer

Natalie Alms
Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.

GAO: DOD needs better guidance, resources for contested information environment training

The government watchdog said that while defense officials have emphasized decision-based training for combatting disinformation, its guidance isn't clear about how military leaders are supposed to approach the curriculum.


Foster still has his eye on digital identity bill in the new Congress

A digital identity verification proposal from Rep. Bill Foster (D-Ill.) didn’t escape the last Congress, but the legislator says that he intends to reintroduce the bill, which would have implications for how the government verifies citizens online.


GSA wants nominations for its new FedRAMP committee

The new Federal Security Cloud Advisory Committee, mandated by the FedRAMP authorization bill passed late last year, will offer recommendations on the cloud security assessment program.


GAO pegs unemployment insurance fraud tally at more than $60 billion

At the same time, the congressional watchdog cautioned that governmentwide fraud estimates are potentially dicey.

Digital Government

'Taxpayer Advocate' pushes for IRS to make its own free, direct e-file system

A new report calls the current e-file program, a collaboration between private tax prep companies and the IRS, greatly underutilized and advises the agency to develop a new system.

IT Modernization

New HHS data strategy is coming in 'weeks,' CIO says

Data sharing within HHS and beyond the department are still sore spots, but the hope is that a new data strategy could help. 


OPM pushes to rebrand government and capitalize on tech layoffs

The Office of Personnel Management is co-hosting a tech job fair on Wednesday. It’s one example of ongoing efforts to rebrand the government as an employer.


Feds mull changes to cannabis questions on vetting forms

A plan to modernize intake forms for candidates for government service could include revisions to the type of questions asked about marijuana use.

Digital Government

What's the state of AI accountability in government?

A new report recommends that the federal CIO Council set up a group to work through what exactly AI accountability is and how to achieve it.


Gallagher wants to ban TikTok, but says U.S. ownership could be a 'workable solution'

Congress passed a law to ban the popular app on federal government devices as part of the omnibus funding bill. It doesn't look like lawmakers' concerns about national security and TikTok are waning.


Exit interview: What the Labor Department's unemployment insurance guru thinks about the state of the system

Is the system ready for the next recession? The Labor Department’s former deputy director for policy at the Office of Unemployment Modernization says it isn’t. She explains why, and talks through problems around fraud, equity and more.


Portman introduces two bills on facial recognition, AI in government

The fate of the bills in a lame duck session of Congress is uncertain, but a Portman aide says the outgoing senator wants to be active on the subjects even after retiring.

Digital Government

Agencies are lagging in implementing constituent services law, GAO says

Identity proofing and authentication remains a stumbling block for many agencies to implement a 2019 law meant to help congressional offices to interact with federal agencies on behalf of their constituents, according to a new Government Accountability Office report.


Omnibus spending bill includes a ban of TikTok on government devices

Sen. Mark Warner (D-Va.) told FCW on Monday that Congress might have more work to do regarding national security implications of popular video-sharing app TikTok in the next session of Congress.

IT Modernization

GSA announces $14.6 million in CX-focused TMF awards

TMF announced awards for the U.S. Agency for International Development and U.S. Railroad Retirement Board on Monday.

Digital Government

NIST unveils draft update of identity proofing tech guidance 

The science and technology standards agency debuted new guidelines for its policy on identity verification technology, including the testing requirements for facial recognition applications and draft policies for other tools.

Digital Government

What work has the Chief Data Officer Council done so far? 

Among the agency work that GAO ties back to work from the council is a forthcoming HR data dashboard from the Office of Personnel Management.

Digital Government

Biometrics have a role to play in government service delivery, trade group says

The Better Identity Coalition laid out a roadmap for states to tackle digital identity issues Monday, including how to deploy and oversee technologies like facial recognition.

Digital Government

The CX executive order turns one

The White House says that agencies have made improvements to websites, mobile apps and more. Several experts say that long-term success will depend on the staying power of customer experience as a priority and methodology.