The Lectern

Customer service at the National Security Agency

Steve Kelman finds a helping hand in the highly secretive spy shop.

Steve Kelman reports from his 50th college reunion

After a two-year delay due to the coronavirus pandemic, the Harvard College class of 1970 got the chance to reconnect.

A hopeful update on the President's Management Agenda

Steve Kelman says there's a lot to like in the Biden administration's approaches to improving citizen satisfaction, employee engagement and acquisition reform

Should the FDA have done more months ago about an impending baby formula shortage?

Steve Kelman asks whether any well-placed Food and Drug Administration officials could have anticipated the current baby formula shortage.

Good decision, bad outcome

Steve Kelman shares an important lesson from the smartest person he knows.

Storytelling and slide decks

Steve Kelman shares ideas about how to inject narrative techniques into your humdrum PowerPoint presentations.

Practical ideas for managing polarization at work

Steve Kelman flags a paper that suggests that a "receptive mindset" can help bridge polarization gaps inside organizations.

Non-traditional contractors grow up

The Digital Services Coalition, a trade association representing non-traditional IT contractors, is out with a new strategic plan.

Performance measurement is alive and well

Steve Kelman reviews the current slate of the Biden administration's priority performance goals and corrects the record about the use of performance management.

The metaverse is the last thing tech needs

Steve Kelman makes the case for more of "real reality."

COVID and U.S. culture -- with lessons for government officials

Steve Kelman suggests that agencies need to put more emphasis on nudges.

Is performance measurement a fad that has now come and gone?

Steve Kelman warns that a constant priority under the previous four presidents is getting far less attention from the Biden administration.

A ‘friend from the city’ making her mark on government contracting

Steve Kelman reports on a new addition to the cohort of non-traditional government contractors.

Note to managers: A little recognition goes a long way

Steve Kelman shares research on the impact a simple thank-you note can have with the workforce.

A non-traditional IT contractor looks a gift horse in the mouth

Steve Kelman checks in with Agile Six, and that firm's efforts to adapt to labor rates on a major VA contract.

The Biden war on administrative burdens

Steven Kelman calls attention to new efforts to reduce red tape.