Exclusive Digital Government

Interior Department taps first-ever chief digital experience officer from OMB

Andy Lewandowski, who has been a digital experience advisor to the federal CIO for over two years, is starting a new gig at the Department of Interior.

Digital Government

OMB wants public input on privacy impact assessments

A forthcoming request for information includes questions about how agencies procure data about Americans from commercial sources.

Digital Government

IRS gears up to launch Direct File pilot

The pilot will only be available on a limited basis to certain taxpayers.

Digital Government

IRS launches push to clean up its communications

Simplification of notices sent to taxpayers is one of the tax agency’s lines of work under the Inflation Reduction Act.

Digital Government

Enhanced analytics can make tech export controls more effective, experts say

Export controls designed to limit Beijing’s access to sensitive U.S. technologies can be strengthened further if officials leverage AI and data science to identify gaps and weaknesses.

Digital Government

VA’s compliance with accessibility requirements still lacking, watchdog says

The Department of Veterans Affairs “did not effectively manage website accessibility to ensure Section 508 compliance,” according to an audit conducted by the department’s Office of Inspector General.

Digital Government

Senators call for Transportation to offer ‘accessible, mobile-friendly’ service animal form

Sens. Ron Wyden, D-Ore., and Tammy Duckworth, D-Ill., called the paperwork that disabled Americans need to complete before traveling with their service animals “poorly designed and needlessly difficult to complete.”

Digital Government

Bureau of Prisons would issue IDs to released inmates under new bill

The bipartisan proposal would also require BOP to set up a system where ID cards issued by the bureau could be traded for state IDs.

Digital Government

IRS has ‘unconscionable delays’ in helping identity theft victims, taxpayer advocate says

The average wait time for taxpayers trying to resolve fraudulent returns, coupled with legitimate filers being mistakenly flagged as fraudulent, has become a top challenge for the IRS, according to a new report.

Digital Government

You can now easily search through every executive in federal government

A modernized 'Plum Book' will provide more updated, accurate information on top agency officials.

Digital Government

Many agencies fail to meet tech accessibility mandates, report finds

The congressionally mandated report from the General Services Administration follows first-in-a-decade guidance on Section 508 released in December.

Digital Government

US and EU look for common ground on digital identity

The National Institute of Standards and Technology wants feedback on the EU-US Trade and Technology Council’s early attempt at mapping digital identity frameworks between the two entities.

Exclusive Digital Government

TSA survey reveals 93% of travelers satisfied with passenger experience

Even more travelers were confident in the Transportation Security Administration’s ability to keep air travel safe.

Digital Government

IRS direct file participants will have to use ID.me for identity verification

The agency still isn't ready to field the government-provided Login.gov for digital access to taxpayer services.

Digital Government

GSA launches text message service for government programs in four localities and states

Norfolk, Virginia has already been using the service to remind people about Medicaid recertification.

Digital Government

GSA is at a ‘critical juncture’ to salvage faith in TTS, agency watchdog warns

GSA’s inspector general says that it’s “trying to prevent the next Login.gov” — referencing a bombshell oversight report on GSA’s single sign-on service issued earlier this year.

Digital Government

OMB adds metrics to digital experience oversight

The Office of Management and Budget is piloting new digital experience indicators based on recently released guidance for the 21st Century IDEA Act.