Digital Government

SSA says it will offer data matches to government benefit programs

The Social Security Administration offers data validation services for the financial services sector. It now says it plans to offer similar verification services to government benefit programs.

  • By Natalie Alms

FDA seeks industry support to develop standardized data ‘supersets’

The Food and Drug Administration is set to launch new pilot projects that aim to improve data interoperability and analysis across the public health community.

  • By Chris Riotta

DHS wants answers on how well digital identity systems work

The Science and Technology Directorate is moving forward with another round of testing for its remote identity validation technology demonstration. 

  • By Natalie Alms

Lawmakers have questions about online passport renewal

Members of Congress are hearing it from constituents on long waits to renew passports and want more info about an online option.

  • By Natalie Alms

Federal CIO says IDEA Act guidance coming this summer

Clare Martorana discussed the challenge of building out specific steps to get government agency websites to adopt common standards.

  • By Natalie Alms

IRS will test government-run free file system in 2024

The move could presage the large-scale deployment of free, government-furnished online tax prep services.

  • By Adam Mazmanian

Labor Department tests new identity options for accessing unemployment benefits

The Labor Department plans to cover initial costs for digital and in-person identity proofing offerings for states to use in the unemployment system.

  • By Natalie Alms

NARA has a plan to tackle its backlog, and its inspector general has thoughts

The inspector general of the National Archives and Records Administration wants the agency to consider not making veterans submit requests for records at all.

  • By Natalie Alms

OMB preps guidance on AI in government

The White House hosted top tech CEOs on Thursday, and announced new measures meant to address AI—including coming draft guidance around the use of AI in government agencies.

  • By Natalie Alms

Spamming democracy

The threat and promise of generative AI in the regulatory process.

  • By Natalie Alms

The White House has questions about AI surveillance in the workplace

The request for information is the latest in the administration's work on AI. Last week, four enforcement agencies released a joint letter pledging to enforce anti-discrimination laws in the AI arena.

  • By Natalie Alms

OPM tests chatbot for retirement services

The retirement services chatbot is designed to answer easy questions to free up call center resources for more complex inquiries.

  • By Adam Mazmanian

President’s AI advisory committee says the government needs clearer leadership on the technology

Commerce Secretary Gina Raimondo said during a Tuesday meeting with the advisory committee that the government needs “to come up with some ways to do no harm [in AI] in the immediate – like this week, next month, three months, six months.”

  • By Natalie Alms

NIST sets sights on implementing identity provisions from the CHIPS Act

According to a recent roadmap, NIST is looking to issue guidance on how federal, state and local governments can offer attribute validation services.

  • By Natalie Alms
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GSA unveils new USA.gov websites

The new versions of USA.gov and USA.Gov en Español come after beta testing by the agency to make the sites more user-friendly.

  • By Natalie Alms

USDA aims to build in-house tech talent, CX expertise with new digital services team

The department's own digital services team will be modeled after other “tour-of-duty” style models in government like the USDS. 

  • By Natalie Alms

Some states may be barring the door to unemployment benefits

Despite Labor Department guidelines, nine states are requiring UI applicants to verify their identity before submitting applications.

  • By Natalie Alms

Stakeholders wonder how to sustain CX momentum long-term

Is it time for a national strategy for customer experience?

  • By Natalie Alms

National Park Service considers a digital park pass

Making a digital option for the American the Beautiful pass series that would live on mobile phone wallets is a goal shared by Sens. Steve Daines (R-Mont.) and Angus King (I-Maine), who introduced a bill that would require digital passes in February.

  • By Natalie Alms

IRS outlines tech modernization, CX plans as part of $80 billion overhaul

IRS Commissioner Danny Werfel told reporters on Thursday that technology will be key to achieving the agency’s intentions to transform customer service at the agency and shrink the tax gap.

  • By Natalie Alms

Labor Dept. watchdog urges 'extreme caution' on facial recognition

Since the start of the pandemic and an upswing in fraudulent claims in the jobless aid systems, the use of facial recognition in identity checks has spread across states, raising OIG concerns about access and privacy.

  • By Natalie Alms