Digital Government

White House, agencies still sorting out who will pay for cross-agency service delivery work

OMB’s customer experience lead said Tuesday that more specifics for life experience projects will be made public in coming weeks.

Lawmaker, Twitter chief spar over fake account

Should federal agencies with verified Twitter accounts be concerned about rapid changes roiling the social network?

DOJ looks to improve the FOIA experience with new ‘wizard’

A new FOIA search tool is under development, while forthcoming shared business standards aim to streamline case management systems.

GSA beta tests new 'federal front door'

GSA is testing updates to USA.gov in keeping with the administration's customer experience push, but questions linger about how cross-agency collaboration will work in practice.

What do CDOs really want? Guidance from the Office of Management and Budget

A new report also found that chief data officers are looking for more funding, more staff and clarity about how the CDO role intersects with agency CIO shops.

Civic tech grant looks to correct language barriers in UI claims

A tech nonprofit that sprung up during the pandemic is starting a new project focused on language access in the unemployment system.

Treasury component adds a new office with to focus on fintech

The new Office of Financial Technology is meant to give the Office of the Comptroller of the Current a deeper understanding of fintech.

NIST's coming digital ID update includes standards for biometric proofing

The forthcoming draft of the government's digital identity guidelines take equity into account when it comes to fielding biometric identification tools.

USDA pushes out funds to modernize key nutrition benefit

The Agriculture Department awarded over $50 million in grants last month for WIC modernization and outreach and is pursuing efforts to change regulations to permit online shopping in federally funded nutrition programs.

OMB to extend digital records deadlines by 18 months

Federal Chief Records Officer Laurence Brewer said an 18-month extension was being finalized to shift the completion of the governmentwide transition to electronic records to June 2024.

Federal CIO charts path to streamlining government services

Current restrictions prevent agencies from easily sharing data to support public-facing online tools, but that could change.

Biden touts launch of student loan forgiveness website

More than 8 million people applied on the beta version of the site over the weekend, officials said.

IRS alerts low-income Americans to claim expiring tax credits

The push comes as Code for America updated its tax tool to simplify the process for claiming the earned income tax credit.

More than half of people are frustrated by digital government services, survey finds

The report found that 46% of respondents would be more likely to use digital technology to access government services if the technology was easier to use.

Code for America tests digital access to a key tax benefit

Low-income workers are leaving more than $7 billion in tax benefits on the table every year. Will an online tool help increase earned income tax credit participation?

Labor Department, USPS team up on ID proofing

A pilot project set to launch in 2023 will see the Department of Labor and the postal service teaming up to help unemployment insurance applicants verify identities on behalf of participating states.

National Archives plans CX research

The National Archives and Records Administration says that a new research agenda will help it understand what people who use the archives need, want and expect – and how the agency can meet those demands.