The Office of Personnel Management has been playing catch-up with issues that U.S. Comptroller General David Walker identified at a recent Senate subcommittee hearing, OPM Director Linda Springer said in a July 14 interview. Walker testified that OPM had an aging, unhappy workforce, hardly what he expected from an agency that seeks to lead by example with its own management practices.

Springer said the Government Accountability Office reached its conclusion based on survey results that OPM published in 2004. “We knew from the ’04 Human Capital Survey that there were things that we wanted to do a better job with,” she said. “One of those is that people need to feel they have good clear goals. They need to feel they’re engaged in the organization.”

Springer asked OPM employees to develop a new Strategic and Operational Plan, which the agency published in March. The employee-developed plan, which lists 170 long- and short-term objectives to accomplish in five years, has revitalized the agency, she said. “OPM needed kind of a blood transfusion, and we’ve had that now.”

Last month, OPM announced it had achieved 30 of the 170 objectives it published in March. That milestone warranted a modest celebration. Springer scooped ice cream for hundreds of OPM employees.

But Springer has more ambitious objectives on her management agenda that will take longer to achieve. At the top of that list is modernizing the federal government’s retirement benefits processing systems. In June, when the House Appropriations Committee did not include OPM’s requested $26.7 million for the Retirement Systems Modernization (RSM) project in its fiscal 2007 appropriations bill, OPM officials were immediately concerned.

However, the funding loss occurred accidentally as part of a blanket appropriations cut, Springer said. Lawmakers “didn’t realize what they had done to RSM. It wasn’t on the merits.”

She said she met with key senators and staff members working on the appropriations legislation. On July 21, the Senate Appropriations Committee restored the funding that the House had cut. “They don’t want this to be another of those projects that gets funding and never goes online,” she said. “My job is to give them assurances that this project will be successful.”

Springer said she has been shopping for a candidate to lead the RSM project. “I haven’t hired anyone yet, but I’ve been interviewing people for a project manager position,” she said. Springer wants a manager who has a proven track record of working on projects similar to RSM. “They’re not easy candidates to find,” she said, adding that she expects to make an announcement soon.