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Get a Life!:

Get a Life!: More about telework

By Judy Welles
Published on April 30, 2008 - 09:55 AM

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If you want to get started on telework -– or keep it going -– you should check out the new telework.gov Web site launched by the Office of Personnel Management and Government Services Administration.

Most employees who want to telework know what is expected. Despite increasing evidence of the productivity of telework, the main problem in many offices seems to be the reluctance of managers to let staff get out of their eyesight and work at home.

The Web site lists 14 basic steps to help managers minimize administrative burden and make teleworking successful, such as establishing performance management measures and communicating expectations to staff.

One piece of advice from the site is to “avoid the pitfall of assuming that someone who is present and looks busy is actually accomplishing more work than someone who is not on-site.”

Topping a list of frequently asked questions is this one: What can I do if my manager won’t let me telework?

The answer is that if you are eligible to telework under your agency’s policy and have followed proper procedures, your telework coordinator can help you write a business-based proposal to submit to your manager.

You can also submit a question to the site. After all this time and legislative effort, it should be getting easier, not harder, to work out a telework arrangement.

Are you teleworking yet? Post a comment on this blog (registration required) or send an e-mail to letters@fcw.com (subject: Telework) and we will post it for you.

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Trusting the feds to telework is like trusting the fox with the hen house. Unlike private industry, the federal government has a hard time showing what it produces and holding employees and managers accountable for productivity. In the private sector, if employees don't produce, they are canned. If the workforce doesn't produce, management gets canned or the company goes under. With feds there is no such accountability. Compounding the problem, Feds will crank up new offices in every subagency's IT structure to support these remotely comfortable civil servants. That’s a costly distraction.

I worked for a telecom company. Telecom is the part of the private sector most like the fed. Telework there was heartily embraced by the workforce and grossly abused. Unfortunately, it was operationally expensive and maddeningly less effective. I routinely heard things like this from teleworkers who bothered to answer the phone, "I can't see that database right now because IT hasn't come to my house and set me up yet. They won't get to it until June 15th. But I will send you the report next Tuesday when I am back in the office." By the way, that company went out of business. It should have! Agencies will just muddle on less effectively and more expensively. Their offices will remain heated and well lit on the taxpayers' dime. Ambitious teleworking feds will run side businesses, and the less so will catch Oprah at 10.

Telework can be good for business and the nation. But the government has a long way to go in performance monitoring before it can meaningfully partake.

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