I saw two examples of odd use/non-use of e-government services:
On the CIAâs electronic reading room page is a list of this monthâs 25 most popular search terms. Would you believe that âUFOâ is practically the most popular search term? Thatâs sad.
Then I saw a paper out of the Kennedy School of Government, Citizen Participation in Rulemaking: Past, Present, and Future, that concludes that e-rulemaking does not increase âthoughtful citizen participation in regulatory policymaking.â Thatâs not just sad, itâs discouraging.
In the same way that electronic voting machines arenât going to get more people to the polls, e-gov services probably wonât get more citizens participating in their governance. E-gov will make it easier for those who want a voice to be heard.
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