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Culture and Context:

What if we built an e-gov and nobody logged in?

By Susan Miller
Published on October 31, 2006 - 03:56 AM

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I saw two examples of odd use/non-use of e-government services:

On the CIA’s electronic reading room page is a list of this month’s 25 most popular search terms. Would you believe that “UFO” is practically the most popular search term? That’s sad.

Then I saw a paper out of the Kennedy School of Government, Citizen Participation in Rulemaking: Past, Present, and Future, that concludes that e-rulemaking does not increase “thoughtful citizen participation in regulatory policymaking.” That’s not just sad, it’s discouraging.

In the same way that electronic voting machines aren’t going to get more people to the polls, e-gov services probably won’t get more citizens participating in their governance. E-gov will make it easier for those who want a voice to be heard.

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