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Culture and Context:

Data-driven telework decisions

By Susan Miller
Published on October 6, 2006 - 03:55 AM

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I ran across an awfully detailed GSA survey and report on telework, published in August 2006: Is Standard Practice Best Practice? Emerging Perspective on Telework and Dependent Care. In 2005, GSA surveyed 1,635 federal home-based teleworkers on how telework helps with dependent care situations (child, spouse, parent). The intro to the survey report says that “most current organizational policy, practice, and guidance associated with telework and dependent care is based on telework lore and tradition as opposed to empirical data.” The goal of this report, then, was to develop a “data-driven understanding of the prevalence, handling, and utility of federal employee use of telework to help manage caregiving duties.”

Here’s the main point:

Caring for dependents is a growing part of more and more employees’ lives. This need cuts across gender, age, race, and culture. The shifting demographics of the U.S. workforce demand that employers, especially the federal government, better understand this phenomenon in their own organizations and put practices into place that support care-giving employees. The results of this study clearly demonstrate that telework is an example of an effective, efficient, and desirable practice. Further, the results show that telework can be made more effective by amending telework policies and programs to specifically address the use of workplace flexibility as a way for employees to better meet their dependent care responsibilities. Finally, the results also show that the standard practice (among employers) of placing significant restrictions on the use of telework for dependent care purposes is not the best practice.




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