Internal Revenue Service Commissioner Mark Everson has selected Robert Buggs as the chief human capital officer and Jim Falcone as the new chief of agencywide shared services.
Buggs has more than 25 years of experience in human resources management, 16 of which he spent at the IRS. In 2004, he became the deputy chief human capital officer. He shared principal program oversight and responsibility with the chief human capital officer to formulate and implement workforce strategies, policies and programs for more than 100,000 IRS employees.
Falcone has more than 33 years of IRS experience, managing operations support programs at the field and national levels. As chief of agencywide shared services, he will lead an organization that develops procedures and implements policy for the IRS’ internal real estate and facilities management, equal employment opportunity and diversity, personnel, procurement, and customer support activities.
Falcone helped restructure the IRS following Congress' passage of the Restructuring and Reform Act of 1998 and led the design team that ensured the establishment of the Agency Wide Shared Services organization. He was appointed to the Senior Executive Service in 2001 and named director of Real Estate and Facilities Management in 2003. As acting director of mission assurance, he established the Mission Assurance organization to oversee the IRS' physical, data and personal security programs.
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